Cancellation Policy



You may withdraw from your contractual declaration within 2 weeks without specifying a reason by giving us written notice (e.g. by post, fax or email) or by returning the goods. The period shall begin at the earliest upon receipt of the goods and this instruction. For adhering to the period of notice for cancellation it will suffice to send off the cancellation or the item itself in good time. The cancellation is to be addressed to:

Caviar Tresor
Delikatessenhandelsgesellschaft mbh & Co. KG
Am Wall 187-189
D – 28195 Bremen

Fax: 0421-2438798



In the event of a cancellation taking effect the goods and payments already received by both parties are to be returned and any utility derived (such as interest) surrendered. If you cannot return the received goods to us in whole or in part, or only in an impaired condition, you may under these circumstances be obliged to pay compensation to us. This shall not apply for the transfer of goods, if the impairment of the item is exclusively attributable to its examination, such as would have been possible in a retail store. In other respects you may avoid the obligation to pay compensation by not putting the item to use as your property and by avoiding everything that might impair its value.

Items suitable for parcel delivery are to be returned. You will bear the costs for the return if the item delivered corresponds to the item ordered and if the price of the item to be returned does not exceed 40 € or, in the event of a higher priced item you have not yet paid for the item, or made a contractually agreed part payment, at the time of cancelling your order. Otherwise you will not have to pay for sending back the goods. Items not suitable for sending by parcel post will be collected from your address. You must fulfill any obligations relating to the refunding of payments within 30 days after sending your notification of cancellation.