Refund policy

Consumers are entitled to a right of revocation according to the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity:

Cancellation policy

Right of withdrawal

You have the right to cancel this contract within 14 days without giving any reason.
The revocation period is 14 days from the date on which you or a third party named by you, who is not the
carrier has taken possession of the last goods.
To exercise your right of withdrawal, you must inform us (Caviar Tresor Delikatessen GmbH & Co KG, Geschwister-Scholl-Straße 6, 20251 Hamburg Germany,Tel: 04032591860, Fax: 040/32591862, E-Mail: kontakt@caviartresor.de) by means of a clear declaration (e.g. letter, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, but it is not mandatory.
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.



Consequences of the revocation


If you revoke this contract, we shall return to you all payments received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the date of revocation.
and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract.
of this contract has been received by us. For this repayment, we use the same means of payment that you used for the original
used in the original transaction, unless expressly agreed otherwise with you; in no case will you be liable for any
In no case will you be charged for this repayment. We can refuse the
refund until we have received the goods back or until you have provided proof that you have returned the goods.
that you have returned the goods, whichever is the earlier.
You must return the goods immediately and in any case no later than fourteen days from the day on which you notify us of the
notify us of the revocation of this contract, return or hand over the goods to us. The deadline is
if you send the goods before the expiry of the period of fourteen days. We bear the costs of the
return of the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to a defect that is too great for the
the condition, properties and functioning of the goods is not necessary handling with them.
is due to.
Exclusion or premature expiry of the right of withdrawal:
The right of withdrawal does not apply to contracts
- for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded; the right to
would be exceeded;
The right of withdrawal does not apply to consumers who, at the time of conclusion of the contract, do not belong to a Member State of the
European Union at the time of conclusion of the contract and whose sole residence and delivery address at the time of conclusion of the
and whose sole residence and delivery address at the time of conclusion of the contract are outside the European Union.

Sample cancellation form
(If you wish to cancel the contract, please complete and return this form).
To Caviar Tresor Delikatessen GmbH & Co KG, Querstücken 3 A, 22851 Norderstedt, Fax: 040/32591862, EMail:
kontakt@caviartresor.de

Herewith I/we(*) revoke the contract concluded by me/us for the purchase of the following goods (*)/

the provision of the following service (*)

Ordered on (*) / received on (*)

Name of the consumer(s)

Address of the consumer(s)

Signature of consumer(s) (only in case of paper communication)
Date
(*) Delete where not applicable